Shipping Policy

This Shipping Policy applies to all orders placed on the SOREL website. By completing a purchase with us, you acknowledge and agree to the full terms outlined below.

Free Shipping on All Orders


We are proud to offer free worldwide shipping on every single order, with no minimum purchase required, no hidden fees, and no regional restrictions. This complimentary shipping benefit applies automatically to all items in our store, for every customer, no matter where you are located.

Order Processing & Fulfillment


All orders are processed and fulfilled within 1-3 business days after your payment is successfully confirmed.

  • Business days are defined as Monday to Friday, excluding official public holidays.
  • Once your order has been shipped, we will immediately send a shipping confirmation email to the address you provided at checkout. This email will include your unique tracking number and full details to monitor your delivery status.

Delivery Timeframe


After your order is dispatched, the estimated delivery timeframe is 6-12 business days from the shipment date.

  • This estimated timeline applies to all delivery destinations globally, with no separate domestic or international delivery terms.
  • Please note that delivery times are estimates and may be subject to unforeseen delays outside of our control, including but not limited to customs processing procedures, extreme weather events, logistical disruptions, or service delays from our courier partners. We will always provide you with tracking information to monitor your package’s progress in real time.

Order Tracking


You can track the status of your shipment at any time using the tracking number provided in your shipping confirmation email. If you experience issues with the tracking link or have questions about your delivery status, please contact our customer service team for assistance.

Delivery Responsibilities & Issue Resolution


  • It is your responsibility to provide a complete, accurate, and valid delivery address at checkout. We are not liable for failed deliveries, lost packages, or return costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
  • In the event that your package is marked as delivered but you have not received it, please first check with other members of your household, your local mail room, or the courier service directly. If the package cannot be located, please contact our customer service team within 10 business days of the marked delivery date, and we will work with you to resolve the issue.
  • For packages that are undeliverable or returned to us due to customer error (including incorrect address, failure to accept delivery, or unresponsive recipient), the customer will be responsible for any associated reshipping costs. Original shipping fees (if applicable) are non-refundable.

Contact Us


If you have any questions about our Shipping Policy, the status of your order, or delivery-related concerns, please reach out to our customer service team, and we will respond to your inquiry promptly.