This Refund Policy applies to all purchases made through the SOREL website. By placing an order with us, you acknowledge and agree to the terms outlined below.
60-Day Return Window
We offer a 60-calendar-day return window for all eligible items. The 60-day period begins on the date your order is delivered. We will only accept return requests submitted within this 60-day timeframe.
Eligibility for Returns
To be eligible for a return and full refund, items must meet all of the following requirements:
- The footwear is unworn, unwashed, and in brand-new condition with no signs of use, scuffs, or damage
- All original tags, labels, and packaging are intact and included with your return
- The item is not marked as final sale, non-returnable, or a customized product at the time of purchase
How to Initiate a Return
To start a return, please contact our customer service team with your order number and the reason for your return. Our team will review your request and provide you with return instructions within 2 business days.
We do not accept returned items sent without prior authorization. Unauthorized returns may be rejected or subject to processing delays.
Refund Processing & Currency Rules
Once we receive and inspect your returned items, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days of inspection approval.
- All refunds will be issued in United States Dollars (USD), regardless of the currency used to place your original order. Refunds will be credited to your original payment method.
- Please note that your bank or payment provider may take additional time to post the refund to your account, which is outside of our control. We are not responsible for any processing delays from your financial institution, or for any currency exchange fees or fluctuations applied by your bank.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale or non-returnable
- Worn, damaged, or altered items that do not meet our return eligibility requirements
- Items received more than 60 days after the delivery date
- Customized or personalized products
Shipping & Exception Cases
- For items that arrive damaged, defective, or incorrect due to our error, please contact our customer service team within 14 days of delivery. We will cover all associated return shipping costs and arrange a full refund or replacement at no additional cost to you.
- For returns of non-defective, unwanted items, the customer is responsible for all return shipping costs. Original shipping fees (if applicable) are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please reach out to our customer service team for assistance.
